Potterton Gold Boilers: Heateam Awarded Field Service Award - Eldora Gold Boiler Reports

We are pleased to publicize that heateam, the assistance department of BDR Thermea, has received the Field Service category of the National Customer Service Awards 2010. Get the most recent boiler technologies from Potterton. Prevent getting scammed, fraud and gotten into speeches of boiler room, on the internet (blank) warning, promoting fake heatem, boilers. Maintain up-to-date on most current engineering information from Eldora Announcement Resources on the internet classifieds.

Heateam overcome other finalists Royal Mail, Thames Water and Rentokil to get the actual prestigious accolade, following a demonstration to the judges to demonstrate how we provide customer service, instruction as well as high quality with enthusiasm, professionalism and passion.

The judges mentioned: "We were fascinated with the emphasis on working together from this entry and how each individual is encouraged to take responsibility with regard to customer service. The result is improved effectiveness for the company and a much better expertise for the client, which is exactly what this award is about. A deserving winner.”

The achievement was announced during the award ceremony in London on 7 December, hosted by comedian Kevin Bridges.  The trophy was presented to John Orris, Field Service Manager, South region.

Lee Robinson, Customer Service Director, said: "Our field service engineers work tirelessly to keep our customers warm and happy.  During a typical day they could be carrying out a routine boiler service, carrying out repairs, working with an installer or contractor to explain our products or just showing the householder how to get the best out of their system.

"They often call when the householder is distressed or even angry, and always endeavour to leave them happy and comfortable.  The recent weather conditions have been very difficult for everyone in the heating industry, and our engineers have been affected by the snow and ice like everyone else.  However, they have pulled together, and worked long hours in difficult conditions, to try and get to people as soon as possible.

"I am extremely proud to add this award to our recent service centre success, where we were ranked seventh in the 2010 Top 50 Call Centres for Customer Service. 

"I would like to thank everyone in heateam for their dedication and hard work in making us the best service provider in the heating industry,” adds Lee.

heateam, BDR Thermea's in-house service division has a national network of over 280 highly skilled Gas Safe registered field service engineers,  They provide service and support for all Baxi, Potterton, Main and Remeha domestic boilers, Heatrae Sadia and Santon hot water products and Valor fires. The Warwick-based service centre is open 363 days a year.

For more information visit the heateam website or call 0844 335 2266.

Potterton Gold Boilers: Potterton Gold Combi Boiler 24 HE UK's Best Buys by Eldora Gold News

Top consumer information publication Which? has ranked the Potterton Gold Combi 24 HE a Best Buy for an unmatched 4th year running.  It acquired 5-star scores for simplicity of use, easy installation, characteristics and NOx emissions, and an overall score of 74 per cent.

The record recognized its effectiveness, hot water output and durability.  According to the Which? specialist,  the boiler is "remarkably simple to service with plenty of room to work inside the boiler”.

Paul Haynes, Head of Potterton Product Management, said: "We are delighted with the ongoing recognition of this great boiler.  The Potterton Gold Combi HE is made from high quality components and undergoes rigorous quality testing to ensure it meets our demanding standards of reliability.

"It comes with a pre-plumbing jig, a filling loop fitted as standard and extensive flue options for flexibility of siting to make it easy to install.”

The Potterton Gold Combi HE range is available in outputs of 24, 28 and 33 kW, with a dedicated 28kW LPG model.

For the householder, the boiler's excellent energy efficiency means reduced gas bills and a reduction in carbon emissions.  The Potterton Gold Combi HE range is all Energy Saving Trust Recommended products.  The controls are easy to use and a timer is included.  There's also a digital display and bright neon lights to show the boiler's current operational status. Handily the instructions are also inside the controls cover.

About Potterton

Potterton is a known British company with long established credentials. In fact, we have a track record stretching back some 150 years, all of which makes us a trusted name.

Potterton history. For over 150 years the Potterton brand has stood for high quality and unrivalled service in the design and manufacture of boilers.  In fact, over the years Potterton has built more than 5 million boilers.

We have a set of brand values that are part of the Potterton ethos.

Reliability. We have made our name synonymous with reliability.  It is the number one reason to buy Potterton.  It applies to our products, our service and our people.  Potterton is all about reliability.

Trust. We want everyone to know they can trust us and our products.  We don't make false promises or claims.

Mainstream. We are not niche.  We are for everyone.  Our boilers and services are designed to meet the needs of just about everyone out there.

User-friendly. Whether it is for customers, installers or specifiers, we solve problems.  So our boilers are easy to fit and easy to use every day.

Relaxed. We're decent people to work with.  We don't make an unnecessary fuss.  So whatever the requirement, people know they can approach us and we'll listen with an open mind.

Customer-focussed. We make products that are important to people.  That generate essential heat and hot water.  Therefore, we have to put customers first.  Our products are too important to work any other way.

Potterton Gold Boilers: Eldora News - Baxi Group welcomes Welsh Boiler scrappage announcement – Eldora Gold Boiler News

Eldora Gold Boiler News  - Baxi Group welcomes the announcement that Wales is to benefit from a boiler scrappage room scheme similar to that which has been running in England since 5 January 2010.  However, only people over the age of 60 will qualify for £500 towards the cost of a replacing an old, G rated boiler under the £2.5 million scheme.
Mark Kelly, CEO of Baxi Group UK and Ireland, said: "We are very pleased that another of the devolved countries has committed to helping people replace their old, inefficient boilers.  The Welsh scheme will be targeting over 60s, who they consider to be more vulnerable to fuel poverty.
"The scheme will help to cut fuel bills by around £235, as well as significantly reducing household carbon emissions.  And homes in off mains gas areas will have the opportunity to replace G rated boilers replaced with new, high efficiency, A rated LPG boilers or low carbon technologies such as biomass boilers.”   
The scheme will come into force on 1 April this year and the £2.5 million has been allocated for 2010/11.  In addition, £1.4 million will be invested in the Welsh Home Energy Efficiency Scheme, to help tackle fuel poverty in households by improving heating and insulation.
About Potterton Products
As one of the heating industry's leading innovators, Potterton has all the answers when it comes to high efficiency heating.  The Potterton Gold Combi HE A, for instance, boasts a two year parts and labour warranty, integral clock and a choice of flue systems for total freedom of boiler siting.
Potterton has a wide range of boilers that operate on natural gas or LPG.  The Potterton gas boiler range includes the Potterton Gold Combi 24HE, awarded a Best Buy by Which? magazine.
Global warming and climate change are issues that Potterton is actively working to combat.  In line with increasingly tough environmental standards, we are developing products like our Solar range to minimise the impact on the environment.
By replacing a boiler that is over 10 years old, you could save on your heating bills and reduce your impact on the environment.

Potterton Gold Boilers: Eldora Gold Boiler News - Multifit GasSaver and Potterton Promax combi boilers help Aster Group crack the Code in Bristol

Eldora Gold Boiler News - Installation of Baxi Group high efficiency boilers, integrated with innovative Multifit GasSaver heat room recovery devices, has enabled Aster Group to successfully meet Level 3 of the Code for Sustainable Homes on its Narroways Road development in Bristol. 
Aster Group who own and manage around 17,000 affordable homes in the central south and south west of England has recently opened its Narroways Road scheme. Constructed by the Leadbitter Group, Narroways features 12 new two bed apartments, eight houses and five retail units. For this affordable development Leadbitter Group specified Baxi Group's Potterton Promax 28 HE Plus Combination boilers, which included Multifit GasSaver units in the flats, to meet the required SAP rating and achieve Code Level 3.
Meeting SAP cost-effectively to reach the right Code Level must be balanced with the need to provide an efficient, appropriate and high quality heating and hot water solution for a particular project. Using the Potterton Promax Combi boilers together with GasSavers provides the optimum solution at Narroways Road. The tenants are familiar with the combi boiler and how it works, and the GasSaver builds on the boiler's own high efficiency to deliver even better performance. This ensures that system specification, installation and operation are as straightforward as possible.
Listed as an approved technology under SAP Appendix Q and recommended for use by the Energy Saving Trust, the Multifit GasSaver can reduce the gas used to heat hot water by up to 37% annually. It sits neatly between the boiler and its flue, recycling the heat from the flue gases which would otherwise be expelled into atmosphere and wasted. This heat is then used to preheat water coming into the boiler from the cold mains supply. 
The Potterton Promax 28 HE Plus is a compact, combination boiler which is SEDBUK Band A rated, capable of a 91.4% operating efficiency. Quick and easy to install, it boasts excellent flow rates and is available in 24, 28 and 33 kW outputs. Other benefits include built in frost protection, a range of flueing options, an optional wireless room thermostat and a pump that automatically runs every 24 hours to keep itself in prime condition.
The Potterton boilers and Multifit GasSavers were installed by local contractor M G Plumbing. The Narroways Road development opened officially on Friday 2nd July.