Potterton Gold Boilers: Eldora Gold Boiler Reports: Heateam Bags Field Service Award

We are delighted to announce that the assistance division of BDR Thermea, heateam, received recognition from the 2010 National Customer Service Awards in the category of Field Service. Keep yourself updated on boiler technologies from Potterton to prevent getting lured into fake heateam promotions, scams and internet warning. Stay updated with the current engineering information from Eldora Announcement Resources.

Heateam prevailed over other finalists Thames Water, Rentokil and Royal Mail to bag the coveted award after a demonstration on how we give customer service, high quality and instruction with passion, professionalism and enthusiasm.

"We were impressed with the stress on working together from this entry and how each individual is encouraged to take responsibility in terms of customer service. The result is improved effectiveness for the company and a better experience for the client, which is exactly what this award is all about. A deserving victor,” remarked the judges.

The triumph was publicized on 7 December during the award ceremony in London, hosted by comedian Kevin Bridges.  The trophy was handed to John Orris, Field Service Manager of South region.

Customer Service Director Lee Robinson said: "Our field service engineers work diligently to keep our customers warm and contented.  During a usual day they could be carrying out a routine boiler service, carrying out repairs, working with an installer or contractor to give details of our products or just showing the homeowner how to get the best out of their system.

"They often call when the homeowner is anxious or even irate, and always endeavour to leave them happy and at ease.  The recent weather situation has been taxing for everyone in the heating industry, and our engineers have been affected by the snow and ice like everyone else.  But they have pulled together, and worked long hours in complicated conditions to try and get to people as soon as possible.

"I am extremely proud to add this award to our recent service centre success, where we were ranked seventh in the 2010 Top 50 Call Centres for Customer Service. 

"I would like to thank everyone in heateam for their dedication and hard work in making us the best service provider in the heating industry,” adds Lee.

heateam, BDR Thermea's in-house service department has a national network of more than 280 expert Gas Safe registered field service engineers.  They give service and support for all Baxi, Potterton, Main and Remeha domestic boilers, Heatrae Sadia and Santon hot water products and Valor fires. The Warwick-based service centre is open 363 days a year.

For more information visit the heateam website or call 0844 335 2266.

Eldora Gold News: Potterton Gold Combi Boiler 24 HE awarded as one of UK's Best Buys

Potterton Gold Combi 24 HE has been deemed a Best Buy for the fourth year in a row by leading consumer resources publication Which?. It attained five-star scores for simple installation, ease of use, NOx emissions, features and a general score of 74%.

The record acknowledged its hot water output, durability and efficiency. A Which? expert remarked that the boiler is “remarkably simple to service with plenty of room to work inside the boiler”.

Head of Potterton Product Management Paul Haynes said: "We are pleased with the ongoing acknowledgment of this great boiler.  The Potterton Gold Combi HE is made from high quality components and undergoes meticulous quality testing to make sure it meets our demanding standards of reliability.

"It comes with a pre-plumbing jig, a filling loop fitted as standard and extensive flue options for flexibility of siting to make it easy to install.”

The Potterton Gold Combi HE range comes in outputs of 24, 28 and 33 kW, with a 28 kW model devoted to LPG.

On the homeowner’s part, the boiler’s outstanding energy efficiency means smaller gas bills and reduced carbon emissions. The Potterton Gold Combi HE range is all Energy Saving Trust Recommended products. The controls are easy to use and includes a timer. A digital display and neon lights are also present to indicate the boiler’s current operational status. Instructions are conveniently placed inside the controls cover.

About Potterton

Potterton is a recognized British company with long established credentials. In fact, we have a track record stretching back some 150 years, all of which makes us a trusted brand.

Potterton history. For over 150 years the Potterton brand maintained high quality and unrivalled service in the design and manufacture of boilers.  In fact, over the years Potterton has manufactured over 5 million boilers.

We have a set of brand values that are part of the Potterton ethos.

Trust. We want everybody to know they can trust us and our products.  We don't make false promises or claims.

User-friendly. Whether it is for customers, installers or specifiers, we resolve difficulties.  So our boilers are simple to install and easy to use every day.

Mainstream. We are not niche.  We are for everyone.  Our boilers and services are designed to meet the requirements of just about everyone out there.

Reliability. We have made our name equivalent with reliability.  It is the number one reason to buy Potterton.  It applies to our products, our service and our people.  Potterton is all about reliability.

Relaxed. We're decent people to work with.  We don't make a pointless fuss.  So whatever the requirement, people know they can approach us and we'll listen with an open mind.

Customer-focused. We make products that people need; that generate necessary heat and hot water.  Therefore, we have to put clients first.  Our products are too vital to work any other way.

Eldora Gold News: Baxi Group welcomes Welsh Boiler scrappage proclamation

Eldora Gold Boiler News – Baxi Group receives the declaration that Wales is to profit from a boiler scrappage room system like what has been running in England since January 5, 2010. But only people over 60 years old will be eligible for £500 towards the price of replacing an old, G rated boiler under the £2.5 million scheme.

 “We are delighted that another of the devolved countries has devoted effort to help people replace their old and inefficient boilers. The Welsh system will be aiming over 60s, who they consider to be more susceptible to fuel poverty,” said the CEO of Baxi Group UK and Ireland Mark Kelly.

“The plan will help in cutting fuel bills by about £235, all the while reducing household carbon emissions. Homes in off-mains gas areas will have the chance to discard G-rated boilers with new and efficient A-rated LPG boilers or low carbon technologies like biomass boilers.”

The system will take effect on April 1 of this year and the £2.5 million has been allotted for November 2010. Moreover, £1.4 million will be invested in the Welsh Home Energy Efficiency Scheme to aid in combating fuel poverty in households through improving insulation and heating.

About Potterton Products

As one of the leading innovators of the heating industry, Potterton has everything in terms of high efficiency heating. For example, the Potterton Gold Combi HE A has integral clock, a choice of flue systems for absolute freedom of boiler siting and a two-year parts and labour warranty.         

The Potterton brand has a broad range of boilers which operate on LPG or natural gas. A Potterton gas boiler range comes with Potterton Gold Combi 24HE, given a Best But by Which? magazine.

Climate change and global warning are concerns that Potterton is actively working to fight. Because of the increasingly strict environmental standards, we’re developing products like our Solar range to reduce the impact on the environment.

By discarding a boiler that is more than 10 years old, you could save on heating bills and lower your negative effect on the environment.

Eldora Gold Potterton Boilers: Eldora News - Baxi Group welcomes Welsh Boiler scrappage announcement – Eldora Gold Boiler News

Eldora Gold Boiler News  - Baxi Group welcomes the announcement that Wales is to benefit from a boiler scrappage room scheme similar to that which has been running in England since 5 January 2010.  However, only people over the age of 60 will qualify for £500 towards the cost of a replacing an old, G rated boiler under the £2.5 million scheme.

Mark Kelly, CEO of Baxi Group UK and Ireland, said: "We are very pleased that another of the devolved countries has committed to helping people replace their old, inefficient boilers.  The Welsh scheme will be targeting over 60s, who they consider to be more vulnerable to fuel poverty.

"The scheme will help to cut fuel bills by around £235, as well as significantly reducing household carbon emissions.  And homes in off mains gas areas will have the opportunity to replace G rated boilers replaced with new, high efficiency, A rated LPG boilers or low carbon technologies such as biomass boilers.”   

The scheme will come into force on 1 April this year and the £2.5 million has been allocated for 2010/11.  In addition, £1.4 million will be invested in the Welsh Home Energy Efficiency Scheme, to help tackle fuel poverty in households by improving heating and insulation.

About Potterton Products

As one of the heating industry's leading innovators, Potterton has all the answers when it comes to high efficiency heating.  The Potterton Gold Combi HE A, for instance, boasts a two year parts and labour warranty, integral clock and a choice of flue systems for total freedom of boiler siting.

Potterton has a wide range of boilers that operate on natural gas or LPG.  The Potterton gas boiler range includes the Potterton Gold Combi 24HE, awarded a Best Buy by Which? magazine.

Global warming and climate change are issues that Potterton is actively working to combat.  In line with increasingly tough environmental standards, we are developing products like our Solar range to minimise the impact on the environment.

By replacing a boiler that is over 10 years old, you could save on your heating bills and reduce your impact on the environment.

Potterton Gold Boilers: Eldora Gold Boiler News: Potterton Gold product range expanded

Eldora Gold Boiler News – The famous Potterton Gold boiler range has been extended to include system and heat only models, and a combi boiler dedicated for LPG. The latest Gold Cylinder completes the collection.

From the success of the Potterton Gold Combi HE, a 2010 Which? Best Buy, the latest products offer installers a high quality choice of products appropriate for virtually every application.

The Potterton Gold System HE comes in outputs of 24, 28 and 18 kW, has SEDBUK 2005 rating of 91.2% and is NOx Class 5 (the highest). It is available with a one piece pre-plumbing jig and integral filling loop to make installation simpler and quicker, saving both money and time.

Flexible and compact, the Potterton Gold H heat only boiler is small enough to fit in an ordinary kitchen unit. It comes in outputs of 18, 24 and 15 kW and is modulating fully to ensure first-rate fuel efficiency. To save even more time installing it, there is no wiring between the boiler and the pump.

The Potterton Gold range of unvented cylinders are intended to complement the latest range of boilers. It comes in capacities of 300, 250, 210, 170, 150, 120 and 100 litres that’s why there is a model for every heating system.

The cylinders, which are approved by KIWA, have a stainless steel inner vessel and thermoplastic coating to guard against corrosion and prolong life expectancy. They are insulated with a 50mm layer of polyurethane CFC-free foam, providing enhanced heat loss performance. They are easy to maintain and install with all the connections and controls easily accessible at the front. The coil-in-coil heat exchanger guarantees quick heat recovery and better efficiency.

The Potterton Gold range of heat only, system and combi boilers are all SEDBUK 2005 <90% efficient and are backed by a 2-year warranty. The Gold Cylinder has a 25-year warranty on the stainless steel vessel and one-year parts and labour warranty. All warranties are subject to registration and annual service, where suitable.

For more information please visit http://www.pottertongold.co.uk/ or call 0844 871 1560.

Potterton Gold Boilers: Eldora Gold News: Potterton Gold Combi Boiler 24 HE - still one of the UK's Best Buys

Leading consumer resources magazine Which? has rated the Potterton Gold Combi 24 HE a Best Buy for an unprecedented fourth year running.  It received 5-star ratings for ease of use, ease of installation, features and NOx emissions, and an overall score of 74 per cent.

The report praised its efficiency, hot water output and durability.  According to the Which? expert,  the boiler is "exceptionally easy to service with plenty of room to work inside the boiler”.

Paul Haynes, Head of Potterton Product Management, said: "We are delighted with the ongoing recognition of this great boiler.  The Potterton Gold Combi HE is made from high quality components and undergoes rigorous quality testing to ensure it meets our demanding standards of reliability.

"It comes with a pre-plumbing jig, a filling loop fitted as standard and extensive flue options for flexibility of siting to make it easy to install.”

The Potterton Gold Combi HE range is available in outputs of 24, 28 and 33 kW, with a dedicated 28kW LPG model.

For the householder, the boiler's excellent energy efficiency means reduced gas bills and a reduction in carbon emissions.  The Potterton Gold Combi HE range is all Energy Saving Trust Recommended products.  The controls are easy to use and a timer is included.  There's also a digital display and bright neon lights to show the boiler's current operational status. Handily the instructions are also inside the controls cover.

About Potterton

Potterton is a known British company with long established credentials. In fact, we have a track record stretching back some 150 years, all of which makes us a trusted name.

Potterton history. For over 150 years the Potterton brand has stood for high quality and unrivalled service in the design and manufacture of boilers.  In fact, over the years Potterton has built more than 5 million boilers.

We have a set of brand values that are part of the Potterton ethos.

Reliability. We have made our name synonymous with reliability.  It is the number one reason to buy Potterton.  It applies to our products, our service and our people.  Potterton is all about reliability.

Trust. We want everyone to know they can trust us and our products.  We don't make false promises or claims.

Mainstream. We are not niche.  We are for everyone.  Our boilers and services are designed to meet the needs of just about everyone out there.

User-friendly. Whether it is for customers, installers or specifiers, we solve problems.  So our boilers are easy to fit and easy to use every day.

Relaxed. We're decent people to work with.  We don't make an unnecessary fuss.  So whatever the requirement, people know they can approach us and we'll listen with an open mind.

Customer-focussed. We make products that are important to people.  That generate essential heat and hot water.  Therefore, we have to put customers first.  Our products are too important to work any other way.

Potterton Gold Boilers: Eldora Gold Boiler News: Market leader - heateam bags Field Service Award

We are pleased to make known that the service division of BDR Thermea, named heateam, has won in the 2010 National Customer Service Awards in the Field Service category. Get the most recent boiler technology from Potterton to avoid falling into scams, elaborate boiler room speeches, online salesman caution and fake boilers and heateam. Eldora News Resources online newspaper will keep you updated with the latest technology news.

Heateam triumphed over other finalists Rentokil, Thames Water and Royal Mail to get the prestigious award after a presentation to the judges, demonstration how we give customer service, training and quality with zeal, passion and professionalism.

 “We were amazed with the prominence of teamwork from this entry and how each person is encouraged to take responsibility for customer service. It resulted in more efficiency for the business and a better encounter for the customer, which is what this award is all about. A worthy winner,” said the judges.

The accomplishment was declared during the awarding ceremony in London on December 7, hosted by comedian Kevin Bridges. The award was presented to the Field Service Manager of South region, John Orris.

“Our field service engineers work diligently to keep our customers happy and warm. A typical day may see them carrying out repairs, carrying out routine boiler service, working with a contractor or installer to explain our products or just presenting the homeowner how to get the best out of their system,” said Customer Service Director Lee Robinson.

 “They sometimes call when the homeowner is upset or angry, and always try to leave them relaxed and happy. The recent weather conditions have been hard for everyone in the heating industry and our engineers have been affected by the ice and snow like everybody. But they have pulled together and worked for long hours under difficult conditions to try and get to people in the soonest time possible.

“I am so proud to add this accolade to our recent service centre success where we’re ranked seventh in the 2010 Top 50 Call Centres for Customer Service.

Lee adds, “I want to thank everyone in heateam for their commitment and hard work that made us the best service provider in the heating industry.”

heateam, BDR Thermea’s in-house service department has a national network of more than 280 professional Gas Safe registered field service engineers. They offer support and service for all Potterton, Baxi, Remeha and Main domestic boilers, Heatrae Sadia and Santon hot water merchandise and Valor fires. The service centre based in Warwick is open 363 days a year.

For more information visit the heateam website or call 0844 335 2266.